📢 Announcement: Update on Customer Support & New Contact Channels

Dear WattCycle Thailand Customers,

We recently received feedback from some customers who did not receive timely replies to their service emails. After investigating, we discovered that some emails were bounced or filtered into spam due to domain parsing issues, which caused customers to miss our responses. We’ve improved our email system to prevent this in the future.

To serve you better, we have now established dedicated support channels for our Thailand market. Here are the updated official support channels:

1. Email Support
📧 service@wattcycle.com (primary)
📧 wattcycle.service@gmail.com (backup)
👉 Please always reach out to service@wattcycle.com first. If you haven’t received a reply for a long time, kindly check your Spam or Trash folder. If there is still no response, you may then contact us via our backup email.

2. Messenger
If you do not receive an email reply promptly, you can also PM us via Messenger for faster assistance.

3. WhatsApp & Phone Support
Based on your valuable feedback, we now offer phone number and WhatsApp support for more direct and convenient help:
📱 Phone: +1 (888) 388-0280
💬 WhatsApp: +852 5438 8483

4. Response time
Email: (Monday-Sunday) Reply within 24 business hours.
Phone: (Monday-Friday) 9:30 am-19:00 pm (Thailand Time, ICT)

We sincerely appreciate your patience and understanding as we continue to localize and improve our service for our valued Thai customers. Your feedback is crucial to us, and we remain fully committed to providing efficient, reliable, and convenient support.

5.Our Office Locations

Shenzhen Washi Energy Co., Ltd.

Room A503, Building A, Lankun Group, Baoxin Road, Dajingshan, Buxin Community, Xin'an Street, Baoan District, Shenzhen